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01684 252212

Delivery and Returns

Snap It Up Delivery Information

Snap It Up Ltd offers Free UK Mainland Delivery on all orders over £50 (excluding VAT). 

Orders below £50 are subject to a delivery charge of £4.50.  This amount will automatically be added to your order upon check out if your basket total does not exceed £50.

Non UK Mainland, Northern Ireland, the Channel Islands, the Scottish Highlands, and other remote areas are subject to a delivery fee, which will be advised at the time of ordering. We are unable to deliver outside the UK.

We deliver from Monday to Friday between 8:30am and 5:30pm.  Standard delivery includes ground floor and kerbside delivery only.  Should you require delivery to a higher floor, or on a specific time / date, please request our premium delivery service at the time of ordering.

Premium Delivery Service: For specified deliveries including weekends, specific times (am or pm), and above ground floor deliveries, please request our premium delivery service when placing your order. This service is available at an additional cost.

Estimated Delivery Times: If we have your chosen products in stock, we will ship them immediately upon receipt of your order, and provide you with an estimated delivery date on your order confirmation. Delivery dates are always working days, and exclude weekends and public holidays.  If we do not have your items in stock, we will provide you with an expected delivery date, and update you once your order has been shipped.

Urgent Delivery: Should you require your products urgently, please advise us at the time of ordering and we will do our best to assist you. 

Important Points to Remember:

  • An authorised person must be available to sign for your order.
  • If we are unable to deliver as specified, your order may be subject to a return delivery charge.
  • Upon written request, we will leave your delivery without signature, but this is entirely at your own risk. Snap It Up Ltd do not accept responsibility of loss or damage to goods left unattended.
  • Once your order has been signed for, Snap It Up Ltd will not accept any claims for damaged goods, missing items, or incorrect orders.  We therefore recommend that you check your order before signing the delivery note. 

Reporting Damages / Shortages:

If you need to report a damage or order shortage, please do so immediately upon receipt of your delivery.  If the item is damaged, please take a photo and email it along with the details of your order to: info@snapitup.co.uk, where a member of our customer service team will assist you in resolving the matter immediately.

For order shortages, please call us on 01684 252212 or email us on info@snapitup.co.uk within 24-hours of delivery, and we will deal with it as a priority.

 

Snap It Up Returns Policy

At Snap It Up Ltd, customer satisfaction is our priority, and so the majority of our products come with a manufacturer’s warranty ranging from 12 months to 10 years.

If you are not entirely satisfied with your purchase, you may return your items to us within 14 days of delivery for a refund minus our standard 20% restocking charge. Goods returned are at your own expense, and they must be ‘as new’, unused, in a resale-able condition, and in their original packaging.

We are unable to provide a refund for used items, unless they are faulty. If your item is faulty, please contact us on 01684 252212 or info@snapitup.co.uk, or follow the instructions on the manufacturer’s warranty.

Refunds: If your products are returned to us as specified above, we will refund the total amount minus our 20% restocking charge to your bank account.  Refunds can take up to 14 working days to be processed.

Important: Made to Order and Customised Items cannot be returned or refunded.

As we are primarily a b2b supplier, all business transactions are covered by the Sale of Goods Act 1979.  If you are purchasing goods for home use with delivery to a residential address, the Consumer Protection Distance Selling Regulations apply.