Know your team

It’s not just a case of remembering everyone’s name; as a manager, you should have a clear idea of who does what, their unique skills and abilities, and what they need on an individual level in order to achieve. It can be hard work, especially if you have a large team, but the return on investment is enormous, benefitting morale as much as efficiency.


Credit where credit’s due

If someone comes up with a good idea, thank and congratulate them. If you put it into action, make sure that others know who came up with it in the first place. If it saves the company money or increases profits, a financial reward may be in order. Ignore this advice and you could find that your most proactive employees soon go quiet or even begin job hunting.


Communicate well

The most effective communicators know that it’s not just about the words, it’s also the body language, tone and means of delivery. Some types of communication are best suited to a private email, whilst others will benefit from getting everyone together in one place. By improving the way you communicate, you’ll also improve the way your staff digest, retain and implement the information.


Keep track of finances

Even if there's a finance department, as a manager you should have a good idea of where money is going. There's a chance you’ve denied a pay rise to someone who really deserves one, despite there being areas of expenditure that can be reduced or redirected. Every penny that a business spends should be justified and worthwhile, so make sure you’re investing in the right areas and not burning cash.


Build ethical practices and embrace CSR

People want to work for companies that have strong morals and help the community through corporate social responsibility, so have a good think about ways in which yours can improve in these areas. From increasing recycling to having a transparent recruitment system to regularly raising money for charity, you’ll find that ethical practices will greatly strengthen your business.


Nurture your staff and yourself

Whilst your team should be given tools for growth, such as personal development programmes, industry magazines and access to courses and workshops, the same applies to you. Locate and focus on areas that can be improved, as this will help you to become not only a great manager, but also a successful leader.


Have a break...

Taking a breather is essential to an effective working day. Without periods of rest and relaxation, even if it’s just a quick stretch of the legs to fetch a glass of water, people can become stressed, blurry-eyed and unproductive. Take time out to refresh your mind, make sure your employees are doing the same, and by all means treat everyone to KitKats!



How do you keep your staff happy and inspired?

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